Delivery Times & Charges
All orders will normally be despatched within 3 working days.
UK orders should arrive within 5 working days.
Orders to Europe should arrive 8 working days after despatch.
For the USA and Canada allow 8-12 days and longer to other parts of the world.
These timings are for guidance only. Please remember we are in the hands of the postal system! If after 14 days in the UK and 21 days elsewhere, your order has not arrived, please contact us for further information.
Duty & Customs
We are not aware of any duty and customs charges that apply to the retail sales of our products. However, if there are any such charges, these are the responsibility of the purchaser as we have no control over these costs.
Avaliability
Our sprays are all hand-made by Jenny, Fran and Fiona. In order to maintain the quality of our product and to add the healing intention of each item we do not manufacture in bulk. This means that occasionally we may run out of one of our products. If this happens you will be informed after you have placed an order and we will send it as soon as possible.
Cancelling Your Order
You have the right to cancel your order up to the point of despatch and your money will be refunded.
If you decide to cancel your order after your goods have been despatched, you will be responsible for returning the goods in perfect condition at your own risk and at your own cost. Therefore we recommend you use an insured delivery method e.g. Royal Mail Special Delivery. The postage we have paid for the delivery will be deducted from your refund.
Payment
Online purchases are accepted using Woocommerce and secure payment through PayPal. The cards accepted include Mastercard, Maestro, Visa, Amex, Solo/Switch, Delta and Visa Electron.
We also accept cheques with an order form from one of our brochures.
Sound Essences is not currently VAT registered and therefore VAT is not applicable.
Faulty or Damaged Goods
In the case of faulty or damaged goods please return them to us with a note about the problem. We will either replace the item and refund the postage or, if you prefer, reimburse the cost of the item plus your postage costs.
Incorrectly Described Goods
We have taken great care to describe the content of our products accurately and to add the healing intention involved in the manufacture of each item. We operate a policy of sharing information openly and freely. If you are unhappy or unclear about any of the products we sell please contact us for clarification and/or further information.
Complaints
Our customers are very important to us. If you have any complaint at all, either about our products, or the service you receive from Sound Essences, please contact us either by e-mail or ringing 015395 64839 to give us the opportunity to make amends.
Copyright
All the images used on this site either belong to Sound Essences, have been purchased directly from Alamy or are used with the owner’s express permission.
The text has been written by Jenny who is very happy for the content to be circulated freely, but please credit Sound Essences.
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